[{"@context":"http:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/xpressocoffee.com.au\/how-to-remember-regular-customers\/#BlogPosting","mainEntityOfPage":"https:\/\/xpressocoffee.com.au\/how-to-remember-regular-customers\/","headline":"How to Remember Regular Customers","name":"How to Remember Regular Customers","description":"Remembering regular customers is a sure-fire way to make someone\u2019s day and increase the reputation of your coffee van. Learn some easy tricks here.","datePublished":"2019-07-15","dateModified":"2019-07-09","author":{"@type":"Person","@id":"https:\/\/xpressocoffee.com.au\/author\/xpresso_admin\/#Person","name":"Jonathan Payne","url":"https:\/\/xpressocoffee.com.au\/author\/xpresso_admin\/","image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/78809913a60ac75f5dc16545ee7b1708?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/78809913a60ac75f5dc16545ee7b1708?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"Xpresso Mobile Cafe","logo":{"@type":"ImageObject","@id":"https:\/\/xpressocoffee.com.au\/wp-content\/uploads\/2018\/06\/xpresso_footer_logo.jpg","url":"https:\/\/xpressocoffee.com.au\/wp-content\/uploads\/2018\/06\/xpresso_footer_logo.jpg","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/xpressocoffee.com.au\/wp-content\/uploads\/2019\/05\/how-to-remember-regular-customers.jpg","url":"https:\/\/xpressocoffee.com.au\/wp-content\/uploads\/2019\/05\/how-to-remember-regular-customers.jpg","height":667,"width":1000},"url":"https:\/\/xpressocoffee.com.au\/how-to-remember-regular-customers\/","about":["Uncategorized"],"wordCount":1027,"articleBody":"\t\t\t\t\t\t\t\t\t\t[et_pb_section bb_built=”1″ admin_label=”BlogPost Header” _builder_version=”3.19.3″ custom_margin=”-150px||” custom_margin_last_edited=”on|desktop” custom_padding=”0px|0px|0|0px|false|false” locked=”on” collapsed=”on” next_background_color=”#000000″][et_pb_row make_fullwidth=”on” use_custom_gutter=”on” gutter_width=”1″ custom_padding=”27px|0px|1px|0px|false|false” _builder_version=”3.19.3″ background_color=”#000000″ custom_css_main_element=”z-index: 1″][et_pb_column type=”4_4″][et_pb_divider admin_label=”Black Behind Menu” show_divider=”off” _builder_version=”3.19.3″ custom_padding=”90px||”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding=”0|0px|27px|0px|false|false” _builder_version=”3.19.3″][et_pb_column type=”4_4″][et_pb_image admin_label=”Feature Image (dynamic)” src=”{%22dynamic%22:true,%22content%22:%22post_featured_image%22,%22settings%22:{}}” _builder_version=”3.19.3″ _dynamic_attributes=”src”][\/et_pb_image][et_pb_text admin_label=”Post Title (dynamic)” _builder_version=”3.19.3″ _dynamic_attributes=”content” text_font=”|700||on|||||” text_text_color=”#000000″ text_font_size=”25px” header_font=”|||on|||||”]{“dynamic”:true,”content”:”post_title”,”settings”:{“before”:””,”after”:””}}[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ custom_padding=”0|0px|0|0px|false|false” padding_left_2=”20px” _builder_version=”3.19.3″][et_pb_column type=”4_4″][et_pb_divider color=”#000000″ divider_position=”center” height=”10px” _builder_version=”3.19.3″ background_color=”#000000″][\/et_pb_divider][et_pb_text admin_label=”Post Publish date (Dynamic)” _builder_version=”3.19.3″ _dynamic_attributes=”content” text_font=”|||on|||||” text_text_color=”#000000″ header_font=”|||on|||||” custom_padding=”10px||”]{“dynamic”:true,”content”:”post_date”,”settings”:{“before”:””,”after”:””,”date_format”:”default”,”custom_date_format”:””}}[\/et_pb_text][et_pb_text admin_label=”Author (dynamic) – do not edit” _builder_version=”3.19.3″ _dynamic_attributes=”content” locked=”on”]{“dynamic”:true,”content”:”post_author”,”settings”:{“before”:”by “,”after”:””,”name_format”:”display_name”,”link”:”off”,”link_destination”:”author_archive”}}[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Post Section – nothing needed here” _builder_version=”3.19.3″ prev_background_color=”#000000″][et_pb_row admin_label=”Row – nothing needed here” _builder_version=”3.0.48″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_text admin_label=”Insert Post Content Here (Use the Gear icon on the left menu options)” _builder_version=”3.19.10″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]A lot of people come to the same caf\u00e9 or coffee van on a regular basis. Remembering their name and coffee order will put your business in a positive light. This article lists some tips and tricks on how you can remember your regulars, helping you put your best customer service foot forward.\u00a0NamesWhen it comes to remembering regular customers, one of the most important things to do is to remember their name. Here are a few tips you can use to help you and your staff out.\u00a0Repeat It Three TimesRepetition breeds familiarity. When you meet them for the first time, try to use their name at least three times in the interaction. After that, repeat it in your head three times. Every time you say their name, either look them in the face or in the eye. That way, you will be more likely to remember them and their name.\u00a0AssociationsOn a slow day, repetition tends to work. However, if your business has many regulars, using associations may be more beneficial. Try to associate their name with something, whether it be an image, feeling or funny story.Some baristas try to associate people with celebrities. For example, if someone is called Leo, make a joke about Leonardo DiCaprio \u2013 creating something unique about the encounter will help boost your memory.\u00a0Get to Know ThemAsk your regulars details about themselves such as what they did in the morning, where they’re going, if they have pets etc. These small details will make their name stronger in your mind, and by getting to know them as a person (as opposed to someone ordering a cappuccino), it will help you put your best customer service foot forward.\u00a0OrdersAfter their name, the second most important thing to remember is someone\u2019s order. Here are a few tricks you can use.\u00a0Sing it to yourselfSaying the order to yourself in a sing-song fashion makes it more memorable than simply repeating it.\u00a0Create a NicknameOnce you remember someone\u2019s name, try to think up of a nickname that includes their coffee order within it. Sometimes, simply thinking of someone\u2019s name and their coffee order will do the trick: Strong Flat White Sarah.\u00a0Repeat Their OrderAfter the customer places their order, repeat it back to them and again when you hand the coffee to them. With enough repetition, you will begin to associate the order with them.\u00a0Write It DownSometimes it can help to write it down. You can do this on a post-it-note at work with their order under their name, or you can note it to yourself in a book. Repetition, both verbal and written, will assist your memory.\u00a0Contact UsXpresso Mobile Caf\u00e9\u00a0is a premium mobile coffee van franchise serving customers across Australia. We provide coffee van options from nearby\u00a0franchisees\u00a0with expertise, quality equipment and delicious food and beverages. If you\u2019d like to find out about mobile coffee van hire or franchise opportunities, please contact us online.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\t\t\t\t\t\t\t\t\t\t\t"},{"@context":"http:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"https:\/\/xpressocoffee.com.au\/#breadcrumbitem","name":"Xpresso Mobile Caf\u00e9"}},{"@type":"ListItem","position":2,"item":{"@id":"https:\/\/xpressocoffee.com.au\/how-to-remember-regular-customers\/#breadcrumbitem","name":"How to Remember Regular Customers"}}]}]